84 business days (approx 12 weeks) is our standard lead time.

Your product will be delivered as soon as it is completed, which may be less than 84 days. Commitments to lead times less than 84 business days must be approved in writing prior to the project beginning.

We don't schedule specific Processes (meaning Mixing, bottling, labeling, etc) for individual products. We use discretion and planning to optimize our production schedule.

Materials for your product are ordered after the P.O. is accepted and financial terms are met, but it will not be scheduled for production until ALL customer supplied materials have arrived.

If you are providing material(s) to us: Make sure your materials (including labels) arrive on time. Make sure your materials arrive WITH the proper documentation. Incomplete or missing documentation for materials will delay receiving and possibly production. Delays in receiving materials and/or required documentation will result in production delays, and may delay your finished product beyond the original lead time you were given

Ship materials AFTER you have placed a P.O. and received confirmation. Materials without a P.O. cannot be received into our warehouse and may be rejected upon arrival.

You will need all of the following documentation:

A Certificate of Analysis (COA)

An Allergen Statement

For certified materials (such as Organic, Halal, and/or Kosher) additional documents are needed.

For stickpack film, Origin requires pre-approval of artwork, to prevent design flaws from affecting production. Providing technical drawings for components and artwork for labels is highly recommended to reduce confusion.

Identity testing is done on all incoming materials. Microbiology testing is done on most products. Additional testing is done depending on the material.

Yes. We test your product unless specifically waived.

Standard shipping terms are free on board (FOB) Origin. Shipped from Origin Nutraceutical's facility in Spanish Fork, Utah.

We can make shipping arrangements if needed. Ask a customer service member for more information.

No, we are not a fulfillment in-house.

Standard payment terms are a minimum of 50% down upon submission of the PO and 50% prior to Customer’s “Product” leaving Origin’s warehouse. With the latter 50% not to exceed $10,000 USD. Other payment terms are subject to approval by Origin.

A Purchase Order, or P.O., is a commercial document and offer for a buyer to a seller that specifies types, quantities, and agreed pricing for products and services. In context of working with Origin Nutraceutical: It is your request to have us produce your product.

Send all P.O.'s to orders@originnutra.com. P.O.'s sent elsewhere may not be received in a timely manner.

Yes. If you do not receive a confirmation of your P.O., we have not received it.

If your P.O. is missing information or submitted incorrectly, we will inform you of the error and ask you to submit a corrected P.O. Please contact a member of Origin Nutraceutical's Customer Service/Project Manager if you have sent in a P.O. and not received any response within 1 business day.