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  • How long will my product take to get my produced?
    50 business days (approx 10 weeks) is our standard lead time.
  • Won't my lead time be shorter?
    Your product will be delivered as soon as it is completed, which may be less than 50 days. Commitments to lead times less than 50 business days must be approved in writing prior to the project begining.
  • When will my product be scheduled for - Mixing, Bottling, Labeling,  Etc - In Production?"
    We don't schedule specific Processes (meaning Mixing, bottling, labeling, etc) for individual products. We use discretion and planning to optimize our production schedule.
  • How can I keep my product on schedule?
    Materials for your product are ordered after the P.O. is accepted and financial terms are met, but it will not be scheduled for production until ALL customer supplied materials have arrived. If you are providing material(s) to us: Make sure your materials (including labels) arrive on time. Make sure your materials arrive WITH the proper documentation. Incomplete or missing documentation for materials will delay receiving and possibly production. Delays in receiving materials and/or required documentation will result in production delays, and may delay your finished product beyond the original lead time you were given
  • When can I ship my materials to Origin Nutraceutical?
    Ship materials AFTER you have placed a P.O. and received confirmation. Materials without a P.O. cannot be received into our warehouse and may be rejected upon arrival.
  • What documents are needed if I provide a material (including stickpack film and labels)?
    You will need all of the following documentation: A Certificate of Analysis (COA) An Allergen Statement, for Hemp products a Hemp Intake Form is also required For certified materials (such as Organic, Halal, and/or Kosher) additional documents are needed.
  • What documents are needed if I provide stickpack film or labels?
    For stickpack film, Origin requires pre-approval of artwork, to prevent design flaws from affecting production. Providing technical drawings for components and artwork for labels is highly recommended to reduce confusion.
  • What testing is done on my product?
    Identity testing is done on all incoming materials. Microbiology testing is done on most products. Additional testing is done depending on the material.
  • If I supply a product does it get tested?
    Yes. We test your product unless specifically waived.
  • What are the shipping terms?
    Standard shipping terms are free on board (FOB) Origin. Shipped from Origin Nutraceutical's facility in Spanish Fork, Utah.
  • Can Origin Nutraceutical ship finished product to me?
    We can make shipping arrangements if needed. Ask a customer service member for more information.
  • Does Origin Nutraceutical do fulfillment?
    No, we are not a fulfillment in-house.
  • What are the payment terms?
    Standard payment terms are a minimum of 50% down upon submission of the PO and 50% prior to Customer’s “Product” leaving Origin’s warehouse. With the latter 50% not to exceed $10,000 USD. Other payment terms are subject to approval by Origin.
  • What is a P.O. Exactly?
    A Purchase Order, or P.O., is a commercial document and offer for a buyer to a seller that specifies types, quantities, and agreed pricing for products and services. In context of working with Origin Nutraceutical: It is your request to have us produce your product.
  • Where do I send a P.O. to?
    Send all P.O.'s to P.O.'s sent elsewhere may not be received in a timely manner.
  • Will I receive a confirmation of my P.O.?
    Yes. If you do not receive a confirmation of your P.O., we have not received it. If your P.O. is missing information or submitted incorrectly, we will inform you of the error and ask you to submit a corrected P.O. Please contact a member of Origin Nutraceutical's Customer Service/Project Manager if you have sent in a P.O. and not received any response within 1 business day.
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